Ponsford Insurance

Our service goes beyond that of being ‘just an insurance broker’. We take pride in the ‘Personal, Hand Held Service’ that each one of our clients receives

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Claims Handling

Apart from agreeing specific claims procedures with Insurers, it is our role to ensure that claims are dealt with quickly and in your best interests.

It is our belief that a broker should do more than merely act as a ‘post office’ between the insured and their insurers. We normally take overall responsibility for claims management and our servicing role includes:

• The agreement of specific claims forms, where appropriate, to facilitate both processing of claims and the provision of dedicated statistical information.
• The monitoring of claims, with regular status reports to our clients.
• Assistance in the assessment of claims, including meetings and negotiations with Insurers and Loss Adjusters.
• Monitoring of outstanding loss reserves.
• Helpful and Professional advice.
• Comprehensive loss reporting procedures tailored to clients’ needs.
• Presentation of claims and their collection.
• Monitoring and analysis of claims data.

An integral part of our claims management service will be the regular production of ‘user friendly’ statistical information. In order to present any risk to underwriters in the best possible light, it is essential that comprehensive and relevant statistical information is produced periodically. Regular analysis is necessary to relate past claims experience to current exposure. Such comprehensive statistical information and analysis is a vital part of risk management.

It is essential that you are able to monitor our performance in the servicing and administration of your account. To this end we will agree with you a formal service contract, briefly setting out the relationship between our two companies.